Durham Family Court Clinic's Commitment to Accessibility

Pursuant to the Accessibility for Ontarians with Disabilities Act 2005, the Accessibility Standards for Customer Service Regulation, and the Integrated Accessibility Standards Regulation

Durham Family Court Clinic's Commitment

In fulfilling our Mission, DFCC is committed to and strives at all times to provide its programs and services, and employment practices in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunities for: employment; accessing our programs and services; and for benefitting from our programs and services, in the same place and in a similar way as others who seek employment with us, are employed at DFCC, or who access our programs and services. DFCC is committed to excellence in serving all of our clients and employees, including people with disabilities.

By way of fulfilling our commitment we need to inform you about the following:

Feedback Process

The ultimate goal of DFCC is to meet and surpass customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.

Feedback regarding the way DFCC provides goods and services to people with disabilities can be made by e-mail, verbally, or in writing. Other formats or communication supports will be provided/arranged on request. Feedback can be provided anonymously.

All feedback should be directed to the Executive Director, Nicola Crow, by e-mail at ncrow@dfcc.org; or by telephone at 905-436-6754 ext. 222; or in writing to 44 Richmond Street West, Suite 201, Oshawa, L1G 1C7.

Available Information about Programs/Services & DFCC's Accessibility Plan

We are committed to providing accessible workplace information (e.g. policies and procedures; bulletins etc.) in an accessible format if requested by an employee. We also provide accessible emergency information when an employee needs accommodation in an emergency.

We are committed to providing accessible program/service information to all of our customers. For this reason, program/service information or information relating to our accessibility commitment and plan will be provided in the following formats upon request: hard copy, large print, and e-mail provided there is no contravention of privacy and confidentiality policy and procedures.

We will also consider other formats upon request.

Thank you.

Download Feedback Form

Compliance Reports:

July 2014

December 2014

December 2017





Please note DFCC’s offices are open for pre-scheduled appointments/ programming. If you have a worker, please contact them directly on their cell phone.


For all other enquiries, please call 905-259-4248.






See our Safety Plan, for information on what we're doing to keep everyone safe at our workplace.





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